...rapid product development. The key to both CE and BPR is the understanding of "What is a Process?". "In definitional terms, a process is simply a structured,...produce a specified output for a particular customer or market."(Davenport) 2.1 Process awareness and understanding Before undertaking an improvement initiative...

...organization operates. A key element is a focus on process, usefully defined by Davenport (1993) as a structured, measured set of activities designed...specified output for a particular customer or market. The BPR activity described in the literature varies in the scale and type of change contemplated (Jones,...

...dramatic improvements in performance (Hammer & Stanton, 1995). A key element is a focus on process — a structured, measured set of activities designed...specified output for a particular customer or market (Davenport, 1993b). The BPR activity described in Requests for reprints should be addressed to LP Willcocks,...

...way an organization operates. A key element is a focus on process, usefully defined by Davenport as a structured, measured set of activities designed...specified output for a particular customer or market. The BPR activity described in the literature varies in the scale and type of change contemplated (Jones...

...way an organization operates. A key element is a focus on process, usefully defined by Davenport as a structured, measured set of activities designed...specified output for a particular customer or market. The BPR activity described in the literature varies in the scale and type of change contemplated (Jones...

...the customer”. Davenport (1993, p. 5) gives a partially similar, but more exhaustive definition: “In definitional terms, a process is simply a structured...specified output for a particular customer or market.” [ ...]“ A process is thus a specific ordering of work activities across time and place, with a beginning...

...[(Davenport, 1993); (Harrington, 1992); (RummJer and Brache. 1990)] which generally take a similar form: a process is simply a structured, measured set of...specified output for a particular customer or market. (Davenport. 1993). There is much confiision surrounding the semantics of the concept of a business...

...provided definitions of the term "business process". These definitions generally take the form of: - a process is simply a structured, measured set of...specified output for a particular customer or market. But the business process must take a hierarchical view, for example, a business process such as process...

...draw, and sending a cheque to a lucky winner. A formal definition, provided by Davenport (1993: 5), is: A structured, measured set of activities designed...specified output for a particular customer or market. ... A process is thus a specific ordering of work activities across time and place, with a beginning,...

...analyst improve his core competencies and skills in these areas. XXVI Business Process. A process is a structured, measured set of activities designed...specified output for a particular customer or market. A process places a strong emphasis on how work is done within an organization. A business process does...