An Introduction to Quality Assurance in Health CareOxford University Press, 26/12/2002 - 240 من الصفحات Avedis Donabedian's name is synonymous with quality of medical care. He unraveled the mystery behind the concept by defining it in clear operational terms and provided detailed blueprints for both its measurement(known as quality assessment) and its improvement(known as quality assurance). Many before him claimed that quality couldn't be defined in concrete objective terms. He demonstrated that quality is an attribte of a system which he called structure, a set of organized activities whihc he called process, and an outcome which results from both. In this book Donabedian tells the full story of quality assessment and assurance in simple, clear terms. He defines the meaning of quality, explicates its components, and provides clear and systematic guides to its assessment and enhancement. His style is lucid, succinct, systematic and yet personal, almost conversational. |
المحتوى
2 DETERMINING WHAT TO MONITOR | 29 |
3 DETERMINING PRIORITIES IN MONITORING | 39 |
4 SELECTING APPROACHES TO ASSESSING PERFORMANCE | 45 |
5 FORMULATING CRITERIA AND STANDARDS | 59 |
6 OBTAINING THE NECESSARY INFORMATION | 77 |
7 CHOOSING WHEN AND HOW TO MONITOR | 91 |
8 CONSTRUCTING A MONITORING SYSTEM | 117 |
9 BRINGING ABOUT BEHAVIOR CHANGE | 123 |
10 THE EFFECTIVENESS OF QUALITY MONITORING | 133 |
REFFERENCES | 139 |
APPENDICES | 145 |
| 197 | |
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عبارات ومصطلحات مألوفة
24 hours acceptable action Acute administration admission adverse events anesthesia antibiotic Apache II Apgar score appropriate Armenia attributes behavior beta blocker breast cancer Bronchial asthma CABG caesarean section cancer cholecystitis clinicians consequences cost criteria and standards criteria-standards described discharge disease Donabedian effects efficiency error evaluation example expected explicit criteria failure Figure given health care health-care system hospital implicit important improvements in health Indicators individuals infection injury institution intentionally left blank judgments less mean measure medical record method monitoring activities monitoring effort myocardial infarction observation occur opinion organization outcomes patient-practitioner relationship Patients with diagnosis perhaps physician postoperative practitioners problem procedure professional PTCA Quality Assessment quality assurance quality circles Quality in Health quality monitoring Quality-adjusted reader readjustments received reported require screening social Special-cause specified structure studies subcategorized surgery surgical therapy tion trauma patients treatment Unplanned validity X-ray
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