Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient ExperienceCRC Press, 08/11/2010 - 248 من الصفحات For decades, the manufacturing industry has employed the Toyota Production System the most powerful production method in the world to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compe |
المحتوى
Chapter One A New Idea | 1 |
Chapter Two Journey to Japan | 13 |
Chapter Three The Blue Yarn | 33 |
Chapter Four Safety Crusade | 49 |
Chapter Five Ambulatory Care Breakthrough | 69 |
Chapter Six Transforming Procedural Care | 93 |
Chapter Seven Transforming Inpatient Care | 111 |
Chapter Eight Better Faster More Affordable | 129 |
Chapter Ten The Journey Continues | 165 |
Source Notes | 183 |
Glossary | 189 |
Appendix | 193 |
Acknowledgments | 211 |
About the Author | 215 |
Back cover | 217 |
Chapter Nine Management Method | 149 |
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
able administrative applied approach asked better cancer chapter clear clinic colleagues commitment cost course create culture Director doctors efficient eliminate essential example executive experience facility fact floor flow Gary going happened health care hospital idea important improvement increase Institute it’s journey Kaplan knew leaders leadership learning less look measure Mecklenburg medical center medicine meeting method move never nurses operating organization pain patients percent physicians Pittenger possible practice presentation primary problem Production Production System providers question reduce RPIW safety says schedule sense staff standard step story Tachibana talk things thought throughout Toyota transformation treatment understand United Virginia Mason VMPS waiting waste workers