Continuous Quality Improvement in Health Care: Theory, Implementation, and Applications

accreditation administrative analysis approach areas assessment cause-and-effect diagrams Chapter clinical clinicians community health consumers continual improvement control chart cost CQI efforts CQI process CROS database decision delivery diagrams disease drug development effective employees evaluate example factors Figure flowchart focus focused guidelines health care organizations health services Healthcare hospital identify implementation initial institutions intervention involved issues Joint Commission Kenan-Flagler Business School learning managed care mass customization medicine ment methods monitoring needs nursing organizational organizational learning outcomes p-chart participation patient percent physicians plans practice preventive services problems procedures process improvement professional protocol public health public health organizations quality assurance quality improvement quality management radiology rates responsibility risk risk-adjusted role run charts satisfaction specific staff stage standards statistical team members tion total quality management transporters variability variation