Total Quality Management in Healthcare: Implementation Strategies for Optimum ResultsIrwin Professional, 1996 - 348 من الصفحات Total Quality Management in Healthcare: Implementation Strategies for Optimum Results goes beyond the generic "recipe" for implementing quality. It addresses key principles as they relate to issues in your field and offers a holistic approach to incorporating TQM in a wide variety of healthcare environments. This groundbreaking book answers many of the questions healthcare managers have about TQM, including: What is quality in healthcare? How does ISO 9000 relate to my field? Can strategic planning be part of our quality initiative, and if so - how? Why is the cost of quality important in healthcare? What are the issues and concerns in the implementation phase of TQM? What is "breakthrough", and how does it relate to healthcare? Why bother with needs assessment? If you're ready to introduce quality principles into your organization, but aren't sure where to begin, this book was written especially for you. Total Quality Management in Healthcare covers each principle and offers specific strategies for implementation that produce results. Best of all, no previous background or knowledge of quality is needed for you to use this book as an implementation tool. |
المحتوى
Introduction | 1 |
Data Collection | 6 |
Comments on Managed Care | 12 |
حقوق النشر | |
55 من الأقسام الأخرى غير ظاهرة
عبارات ومصطلحات مألوفة
achieve analysis application approach appropriate areas assessment brainstorming breakthrough cause-and-effect diagram causes Check Sheet competitive continuous improvement control chart control limits cost of quality cross-functional teams decision defined Delray Beach departments deployment effective employees environment evaluation examination criteria examination items example FIGURE focus ganization goal healthcare hospital identify implementation important leadership MBNQA measurement meet ment methods monitor needs nonconformities operations opportunity organization organizational output p-chart Pareto analysis Pareto chart participants patient performance population potential problem solving process control process flow process flow diagram process improvement product or service products and services quality function deployment quality improvement requirements responsibility role sample schedule SDWTS Select specific sponsor Stamatis standards statistical statistical process control step strategic planning strategy suppliers team leader team members team's tion total quality management variables variation